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www.123Rescue.com - Start Support Connection No matter where or how your team is working, easier resolutions await. Simplify your life with the #1 password manager. By keeping our POS up and running, Central is helping us make money.". Most remote support software solutions provide features like file transfer, desktop sharing, chat, and unattended access. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Browse help articles, video tutorials, user guides, and other resources to learn more about using GoTo Resolve. LogMeIn Pro allows Anthony to stay in the know about whats going on at the Little Gym when he cant be there. We believe that powering a work-from-anywhere world is more than amazing products. One of the most powerful features of LogMeIns help desk software is Rescue Lens. Granular permissions can be assigned to each group as well as to individual technicians and other administrators. And productivity gets a boost, too, as technicians can manage more service requests per day. With LogMeIn Rescue help desk software, your agents can connect to users anywhere in the world. Start Download. Enter your six-digit code, then click the Start Download button below. or create an account LogMeIn Rescue ID: Forgot your password? About LogMeIn Rescue A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Buy LogMeIn Rescue Remote Support Software. Meet best-in-class, enterprise-grade remote IT support - now part of the GoTo family. Discover what our all-in-one IT solution can do for your business. It provides all the aforementioned features and more including technician administration and management. iOS Remote Support: Remotely Access iPhone & iPad - Rescue Use the options below to find the right resource for your needs. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. GoToAssist Community Ideas. To reach the right support queue, first search for your question (either using the search bar or by browsing our FAQs) and then use the Contact Support option at the relevant help article to reach out to us. These tools give technicians the ability to remotely resolve issues as quickly as possible without the need for travel from the support agent or end user. As an administrator, you're faced with increasing both efficiency and end user satisfaction. Get step-by-step instructions on getting started with LogMeIn. LogMeIn123.com - Start Support Connection - Rescue Easily store all of your files, access them from anywhere, and quickly share with anyone. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use. Security, compliance, and system performance. How to set up a service desk IT Support vs. Help Desk IT Service Desk Software IT Help Desk & Remote Support for Enterprises In today's work-from-anywhere world, the help desk must keep employees up and running with the devices and systems they need to stay productive and be there whenever they run into any hiccups. 1TB File Storage. GoTo Support is here for all your GoTo products. Remember, only accept support from individuals and organizations you trust. The fundamental difference between remote access and remote support is the former enables users to remotely access files or any other data securely from their personal devices without the need of a virtual private network (VPN). Popular topics: Reset your account password How It Works Downloads Why does my computer show as offline? And even browse side-by-side in the same window. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. . How It Works. Help desk software from LogMeIn is ideal for help desk organizations of any size from one-person IT shops to corporate call centers with thousands of employees. Access a device in 20 seconds or less. Start your free trial of help desk software from LogMeIn. With Rescue, technicians can subscribe to the service and chat with users . Print documentsfrom a remote computer to the nearest local printer. Type your question here, or browse topics below to view answers or reach a support agent. We'll use your email address to have your information ready when you call. Rescue's monitoring and reporting gives you the insight you need to make smarter decisions. Take over your end user's device to perform tasks as if you were there in-person, or view their device to see what they see. Remote help desk software lets technicians quickly and easily run diagnostics, look at settings, change configurations, download files and drivers, and walk users through features of their device or show them how to use a certain application. A Shift to Remote IT Services Alleviates Support and Help Desk Headaches. Review existing ideas and add your thoughts. What is IT & Remote Help Desk Support? - Rescue LogMeIn Rescue is optimized for customer care and large teams with complex workflows requiring advanced features to centrally manage remote support. Be where your customers are. Fast, easy remote access to your PC or Mac from your browser, desktop, or iOS and Android. Rescue Remote Support. Copyright 2022 GoTo Group, Inc. All rights reserved. Start a free 14 day trial of LogMeIn Rescue today. Start your free trial of Rescue Remote Support: No credit card required 1:15 Multi-Platform Support Remotely support any device. The better remote PC support tools offer more comprehensive features such as encrypted secure remote access and integration with enterprise applications. Easy integrations. Privacy Policy | Terms and Conditions | Security & Privacy, Copyright 2003-2023 GoTo | All Rights Reserved. Remote Control Available for Android. When choosing help desk software that can establish a remote connectionto user devices, more companies today are turning to LogMeIn Rescue. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Remember, only accept support from individuals and organizations you trust. Customer satisfaction shoots way up as more issues are resolved on the first call, and because users can hand control over to a technician who can provide remote computer supportwithout needing to involve the user. Seamless resolutions. LogMeIn provides the most-comprehensive, secure, and flexible suite of products to help businesses embrace remote work, learning and customer engagement. During the session, the Technician could be able to fully control your computer. Easy access to your most commonly visited websites, cloud and desktop applications. Internet Explorer v9 or later. RemotelyAnywhere Remote Support enables technicians to troubleshoot customer issues through a pin number to get access to their device or machine. For Individuals, Small Businesses & IT Professionals, For IT Professionals, Help Desk & Technicians, "We use Rescue in every contact center we have around the world. Manage hundreds of computers from one location yours. Easily store all of your files, access them from anywhere, and quickly share with anyone. As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications. Check out our Central CommunityRescue Community to crowdsource your question and read relevant posts from our knowledgeable experts and other Central users like you. We've designed our contact experience to ensure you are routed to the most knowledgeable agent for your specific question. To reach the right support queue, first search for your question (either using the search bar or by browsing our FAQs) and then use the Contact Support option at the relevant help article to reach out to us. From on-demand remote support to easy, secure access to work files, we have the solutions to make anywhere work for you. LogMeIn Remote Access Pro Features Remote Support Software What is Remote Support Software? Powered by Bitdefender, stay safe from cyber-threats. Client desktop app for Windows (MSI) - Pro Support - LogMeIn Support Rescue keeps users and your business equally protected with banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, and more. Support Connection. Enter your remote support code provided by your Sage technician in the text box and click the 'Connect to technician' button. Popular features: Remote Support, Mobile Support, Remote Desktop, Remote Access, Copyright 2003-2023 GoTo | All Rights Reserved, Analyst Reports | Customer Service, Remote Support, Datasheets | Remote Support, Customer Service. If you would like to be placed in our general support queue, select Contact Support in this article. Set Up Unattended Access - GoToAssist Remote Support - LogMeIn Support Enter your six-digit code, then click the Start Download button below. Advanced security. Learn how strong customer support can help enhance customer experience and drive customer engagement. Support organizations can manage in detail the remote desktop support responsibilities of each technician in the organization. Cross-Platform Remote IT Support Software | LogMeIn Rescue A Shift to Remote IT Services Alleviates Support and Help Desk Headaches. Use the search bar above to enter your question or explore the categories on our Support Center homepage. Remote Support & Access Software | LogMeIn Continue Back Log in with SAML (SSO) Region: Global | Europe Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Technicians employ tools to support PCs that are in branch offices or other remote locations. Find LogMeIn product guides, downloads, FAQs, release notes, and other supporting documentation. Multi-platform support enables connection to PC . GoToAssist Remote Support Unattended Support Choose an installation method There are several ways that an agent can set up unattended access, as follows: Set up during an attended support session (single computer) - This method utilizes the existing connection of the attended support session to install the GoToAssist Customer desktop application.

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